Once you’re in, you’re in for life
The BM family is not a marketing phrase. It is the most accurate description of how we work and who we are.
Around 90% of our clients have just moved to Sotogrande when they first come to us, so they need support with where to go, what to do and what to see. Our after-sales service never really ends.
We have clients who completed with us years ago who still call to ask if we can recommend a taxi, help a cousin find a property in a hurry, or simply check in because they know we will always pick up the phone. Nothing is too small. Nothing is too much trouble. If we can help, we will, whether it is related to property or not.
We socialise with our clients. We look after them. We celebrate with them when they find the right home and we support them when the process gets complicated. You cannot help but become invested in your clients.
The transaction ends at the notary. The relationship does not.
Our door is always open, literally
Pop into our office in Pueblo Nuevo any day of the week and you will likely find a familiar face or two. We have a lovely garden at the back of the office, and over the years it has become something of an unofficial gathering place for the BM family.
Clients from ten years ago still stop by for a coffee and a catch-up. They pull up a chair in the garden and tell us how they have settled in, how the house is coming along, how their children have taken to the local school, how much they love their new life in Sotogrande. And we genuinely want to hear every word of it.
Long after they have stopped buying, or have settled, or have even sold and are still here, we love seeing them. Once you’re in the BM family, you’re always in the BM family.
The coffee is always on. Come and find us.